F.A.Q.

 

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F.A.Q.

 


This page contains answers to common questions handled by our staff, along with some tips that we have found useful and presented here as questions.


 

 

 
 
  How do I make a reservation?  
   

 

You can either call us at (770) 380-DOGS (3647) or email us .

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   What is required for boarding?  
     

Your pet will be required to be healthy and current on all vaccinations.  The required vaccinations for dogs are DHLPP, Rabies and Kennel Cough (Bordatella).     Puppies are required to have completed their entire series of shots through rabies.

If your dog is under 6 months of age, we will need to talk directly with your veterinarian regarding the puppy's health.  In all cases, the owner will need to provide a current copy of shot records that Petport Boarding can keep for it's records.

Your check-in may take anywhere from 5 to 15 minutes depending on your dog's vaccination status.  Please allow enough time for it.

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  How often do the dogs get to go outside?  
   

 

A minimum of  3-4 times a day, Petport campers get to run and play in our 1/2 acre grass-covered play yard.  We try to let campers out in playgroups, depending on who is visiting us at the time.  But, if you prefer, they will be walked individually.

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   How big are the runs?  
     

Our large runs (8 foot by 4 foot) can accommodate multiple dogs from Chihuahuas to Great Danes.  During the day, weather permitting, all runs have access to outside runs of the same size of our double runs (8 foot by 8 foot).   For maximum space, two indoor runs with access to a double outside run can be reserved, providing almost 130 square feet of area for your canine family.

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   What hours are you open?  
     

All pick-ups and drop-offs are available 7 days a week by the following schedule:

Morning:   9:00 a.m. - 10:00 a.m.
Afternoon:  4:30 p.m. - 6:30 p.m.

Monday through Friday  -  Hours during the middle of the day are available by appointment only.  Just give us a call and set up a time that you desire to meet with a Petport employee and we will make every attempt to accommodate you.

 

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   Do you offer pickup service?  
     

Yes.  We do offer a pick-up and drop-off service.  The charge is either a minimum of $25.00 or $0.50 cents per mile for our round trip.  Whichever is the greater of the two.  A reservation must be made at least a week in advance and your pet must have boarded at least once before with Petport, to be eligible for this service.

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  What grooming services do you offer?  
     

Upon request, dogs can be brushed and bathed the last day before going home.  We don't do any trimming of the dog's coat.  The charge for this service is $25 per dog.

If you would like a more detailed groom, we do have groomers that we recommend.  Depending on our schedule and that of the groomer, we can take your dog for grooming while you are away.  We charge $0.50 per mile for our round trip to drop your dog off and pick it up from the groomer.  Your pet must have boarded at least once before with Petport, to be eligible for this service.

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  How far in advance should I make a reservation?  
     

During holidays, we recommend that you make your reservation at least 3-4 weeks ahead of time.  But, if we are full, we can put you on a cancellation list.  During off peak times, calling a week in advance to reserve a spot is fine.   It is best to call us as soon as you know your travel plans. 

You MUST call with changes of dates.  During high season, although we will give every effort, we may not always be able to accommodate all itinerary changes.

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   Where are you located?  
   

 

We are in South Fulton county, about 9 miles (15 minutes) west of Hartsfield-Jackson International Airport and about a half hour from downtown Atlanta.

Our address is:  3110 Stonewall Tell Road   College Park, GA

(Please be aware that although we have a College Park mailing address, we are actually about 10-15 minutes from the city of College Park).

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   How long have you been in business?  
   

 

We opened in November 1996 and are licensed by the Department of Agriculture.

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  Does the kennel have air conditioning?    
   

 

Yes, the kennel is air-cooled and heated, and all dogs sleep indoors.  Dogs have access to the outside portion of their run during daylight hours weather permitting.  Runs are closed for the night.

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  What do we need to bring for our pet?   
     

We provide blankets and bowls, but you are welcome to bring anything you think will make your pet’s stay more comfortable (crates, toys, chews, treats, etc.).  We don’t recommend bringing “nice” beds.   Seemingly, the beds in the best shape are the ones that get chewed up or peed on. 

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  How often are the pets fed?   
     

We feed according to your instructions, either your food or ours.  We feed Pro Plan Beef & Rice;  a high end Purina product.   If medications are needed, bring enough for your pet's stay.

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   What are your rates for boarding?   
   

 

Rates are based per night stayed:

One dog, one kennel run: $20

Two dogs, one kennel run: $25

Cats are $10 each night.

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  What forms of payment do you accept?   
   

 

We accept personal checks and cash.   NO CREDIT OR DEBIT CARDS, please. 

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